Returns & Exchange
Returns
Online orders can be returned if the item arrives damaged or wrong (reported within 48 hours of delivery), or if you change your mind (within 7 days of delivery), as described below. We do not send replacement parcels: if you want a different piece, you can place a new order, or exchange in store (see Exchanges).
Change of mind: you can return an item within 7 days of delivery if it is unused, with tags attached and in its original packaging. You can send it back at your own cost or bring it to our shop. The product price is refunded; the shipping charge is not refunded. If a returned piece fails our check, it is sent back to you at your cost.
Refunds are made only after the item reaches us and passes our check, to the original payment method within 5–7 working days, or as instant store credit if you choose.
To start a return, message us on WhatsApp at +91 98108 73280 or email bindalscreations@gmail.com.
Cancelling an online order
You can cancel an online order any time before it is dispatched by messaging us on WhatsApp at +91 98108 73280 or emailing bindalscreations@gmail.com.
Cancelled orders are refunded in full, to the original payment method within 5–7 working days, or as instant store credit if you choose.
Once an order has been dispatched it can no longer be cancelled.
Custom orders
Made-to-order pieces are made for you and cannot be returned or exchanged. See "Custom orders" in our Terms of Service for cancellations and alterations.
Damaged or wrong item
If your online order arrives damaged or you receive the wrong item, tell us within 48 hours of delivery on WhatsApp or by email, with photos of the item and packaging.
We arrange pickup at our cost. If the whole order comes back, we refund the full amount including shipping; otherwise we refund the value of the returned items. The refund is made after the item reaches us and passes our check, to the original payment method within 5–7 working days, or as instant store credit if you choose.
Unavailable items and returned parcels
If an item you paid for turns out to be unavailable, it is refunded to the original payment method, or as instant store credit if you choose.
If a prepaid parcel is refused or undeliverable and returns to us, we refund the item value; the shipping charge is not refundable.
Exchanges
Exchanges are accepted within 7 days of purchase, in-store only, with the original bill. For online orders, the 7 days count from the day of delivery.
The garment must be unworn, unwashed and in original condition with tags intact.
Exchange conditions
Exchange or store credit is limited to the amount paid on the original bill.
Colours may vary slightly from what appears on screen and are not guaranteed.
For in-store purchases, please report any damage within 24 hours of purchase.
How to exchange
Visit us at 58 Sihani Gate Market, Near Durga Bhabhi Chowk, Ghaziabad, Uttar Pradesh 201001 with the garment and your proof of purchase. Message us on WhatsApp at +91 98108 73280 before visiting if you have any questions.