Frequently Asked Questions

How long does delivery take?

We dispatch within 2 working days. Delivery typically takes 5–7 days after dispatch.

What payment methods do you accept?

We accept UPI, credit and debit cards, and net banking through a secure payment gateway.

What is your return and exchange policy?

Damaged or wrong items: tell us within 48 hours of delivery, with photos, and we arrange pickup. Change of mind: return an unused piece with tags attached and in original packaging within 7 days of delivery; the product price is refunded, the shipping charge is not. We do not send replacement parcels, but you can exchange in store within 7 days of delivery with the bill. Online orders can also be cancelled before dispatch for a full refund. See our

Why is only one piece available? Can I reorder a sold-out design?

Most of our designs are made in very limited numbers, so many are effectively one-of-a-kind. If a design is sold out, message us on WhatsApp and we'll tell you whether a repeat is possible.

Can you make an outfit I saw online or at a wedding?

Yes. Send us the photo on WhatsApp with your budget and size, and our in-house tailors will quote a price and a ready-by date. We make it as close to the picture as we can, usually in 2 to 4 weeks. See Custom Tailoring for how it works.

Do sarees come with a blouse? Is it stitched? Can you alter garments?

Where a blouse piece is included it's noted in the product details, and it's supplied unstitched unless stated otherwise. For stitching or alterations, please ask us on WhatsApp.

How do I choose the right size?

Each product lists its available sizes. If you're unsure, message us on WhatsApp with your measurements and we'll help you pick the right fit.

How do I care for silk and embroidered pieces?

Silk and embroidered garments are best dry-cleaned. Store them folded in a cool, dry place and keep perfume and deodorant off the fabric. Follow any specific care note on the product.

How do I track my order?

Once your order ships we'll share tracking details. In the meantime, message us on WhatsApp with your order details for an update.

Can I visit your store and buy in person?

Yes — visit us at 58 Sihani Gate Market, Near Durga Bhabhi Chowk, Ghaziabad, Uttar Pradesh 201001. You're welcome to browse and buy in person.

Are the colours true to the photos?

We photograph products as accurately as we can, but screens vary. If the exact shade matters, ask us on WhatsApp for a quick photo or video before you buy.

What's the fastest way to reach you?

WhatsApp us at +91 98108 73280 — we're happy to answer any question before you buy.